If you think your Account has been Hacked, we recommend that you check these articles-
Otherwise below are some reasons that will help you-
1.. Can’t access your account?
There are ways to recover your account, even if a hacker has changed the password. If your account has been hacked, first try to reset your password. If you previously connected your account with an additional email address and/or a mobile phone number, we will send your new password there. You don’t need to know the password to reset it.
If you can’t reset your password, and you haven’t already added security information to your account, you can still get back into the account by filling out a questionnaire. You will be asked specific questions about the account and email messages that might be stored there. Someone will get back to you within 24 hours.
2.. Add security information to your account
It will be easier to recover your account if you have already associated it with information that cyber criminals can’t easily access, like your mobile phone number or an alternate email address. For example, if you lose your password, or your account is compromised, Microsoft sends you an account-recapture code in a text message to help you regain access to your account. Add security information to your account.
You can also set up a “trusted PC” to recapture a hijacked account. You can associate your account with one or more of your personal computers. That way, if you ever need to regain control of your account by resetting your password, use one of your trusted computers and Outlook will know you are the legitimate owner.
3.. Watch out for scams
If you receive an email message about the security of your account, it could be a phishing scam. Don’t click links in any messages unless you trust or check with the sender. Instead, reset your password.
4.. Use antivirus software
Scammers can get into your email account by installing malicious software onto your computer without your knowledge. Make sure you use antivirus software that updates automatically, like Microsoft Security Essentials if your computer runs Windows 7 or Windows Vista. If you’re using Windows 8, you already have built-in antivirus and antispyware protection with Windows Defender.
How can I recover my accounts?
- Clear your PC of viruses or malware before you change your password
If you have a good antivirus program installed, make sure it’s up to date and then do a full scan of your system. If you don’t have an antivirus app installed on your PC, Microsoft offers some solutions if you’re running Windows 7, Windows 8.1, or Windows 10.
- If you’re running Windows 7, you can download and install Microsoft Security Essentials.
- If you’re running Windows 8.1 or Windows 10, you already have Windows Defender. Do the following to turn on malware protection.
- Select Start .
- On the Start screen, type Windows Defender in the Search box, or select Windows Defender.
- Follow the instructions on the screen.
NOTE: Regardless of which antivirus app you install, run a full scan on your PC before you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis.
- Change or reset your password
After you run the antivirus app, sign in to your account and change your password. Make sure you create a strong password.
If you can’t sign in, reset your password.
- Check your account settings
Because someone else had access to your account, we’ve reset some of your account settings. To check and change your account settings, go to connected accounts, forwarding, and automatic replies.
- Restore deleted email and contacts
As soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place.
- Select the Deleted Items folder.
- At the top of the page, select Recover deleted messages.
Outlook will recover as many messages as possible and put them in your Deleted Items folder. Any messages not recovered are permanently lost.
NOTE: Email deleted from children’s accounts can’t be restored. This way, parents can be confident that messages they delete from their children’s accounts stay deleted.
If contacts have been deleted, you might be able to restore them. See Delete or restore a contact.
- Help prevent future hacks
To prevent your account from being hacked in the future, see Help protect your Outlook.com email account.