If you have been locked out of your Hotmail account due to unauthorized access or don’t remember your Outlook password. You can reset your password with the help of Microsoft Account recovery tool. You will need to have a recovery email, phone number, or verification app associated with your account, or is able to answer a few questions about your account to verify your identity.
Step-1 Open the Outlook.com home page. Enter your email address or phone number and select “Next”.
Step-2 Tab on “Forget my password” option.
Step-3 Select the first option “I forgot my password” and click on the ”Next” option.
Step-4 Enter the Hotmail address you need access to in the “Microsoft account” field. Fill out the Captcha and select “Next”.
Step-5 In order to get access to the password reset page, you’ll need to verify your identity with Microsoft. There are some methods for doing so, depending on the contact preferences you have set for your account.
Email – If you have a recovery email address associated with your account, a verification code will be sent to it. You must have previously set a secondary email for your account.
Use an app – If you have downloaded the Microsoft Account app, you can use it to generate a unique code to verify your identity. You must have previously set up your account to use this app when you had access to it.
Text – If you have a mobile phone number associated with the account, Microsoft can text you a unique code to verify your identity. You must have associated a phone number with your account when you had access to it.
I don’t have any of these – This may also be categorized “I don’t use these anymore”. If you don’t have any recovery information associated with your account, you can select this option to answer a questionnaire that will prove your identity to Microsoft. This method is not guaranteed to work, especially if you can’t remember old details about your account.
Step-6 If you had to select the “I don’t have any of these” options, you will be asked to fill out a questionnaire to prove that you are the owner of the account. This is to prevent unauthorized users from accessing your private emails. You will need to provide an alternate contact email address before you start, but if you don’t have one you can create one for free.
Step-7 If you have selected your verification method, save your code to access the password reset page.
If you selected email as the verification method, make sure to check all probable locations for the verification email, including Spam. If you are using Gmail or Google Inbox, check the “Updates” section.
Step-8 Enter your verification code and select “Next”.
Step-9 Now you can create a new password that you’ll use to access your Outlook account.
Step-10 You have done here. Sign in your account and enter your new password.