There are a lot of tools and features offered by Outlook 2010 to manage the IMAP mail accounts. Most Outlook users face problems with the mail alert notification system that it sometimes stops answering for IMAP accounts. This mostly happens when more than two IMAP mail accounts are configured and Outlook syncs a lot of data daily with IMAP accounts. The rules and alerts feature allows you to specify the account you want to associate with the mail alert rule. There is no limit which is defined by the number of accounts which you can use for creating mail Alert rules.
Symptoms in setting MS Outlook alerts-
The first symptom of that the Outlook shows the security alert box is that when you start Microsoft Office Outlook 2007 you get the following security warning that the security certificate was allotted by a company you have not chosen to trust.
Furthermore, the name of the Microsoft exchange server 2010 server which hosts the client access server is listed in the dialogue box.
The following illustration is an example of this security warning. The CA Root certification is not trusted when you click the View Certificate and then you select the Certification Path. This is because the certificate is not in the Trusted Root Certification Authorities store on the client.
The CA Root certification is not trusted when you click the View Certificate and then you select the Certification Path. This is because the certificate is not in the Trusted Root Certification Authorities store on the client.
On the Certification Path tab, the name of the Exchange 2010 server which hosts the Client Access role is listed. The following design displays the information that you might find on the Certification Path tab.
The problem occurs in setting MS Outlook Alerts if the following conditions are true:
- The first condition is you have an exchange 2007 server which hosts the Client Access Server role along with an exchange 2010 server which hosts the Client Access Server role in the environment.
- The second condition is when your mailbox is situated on an Exchange 2010 server that hosts the Mailbox role.
- The third condition is that the certificate which is installed on the Exchange 2010 server that hosts the Client Access Server role is self-signed.
This problem happens because the Microsoft Exchange Server 2007 server which hosts the Client Access Server role redirects the Auto discover request that is issued by Outlook.
To solve this issue it is necessary to install a certificate which is not a self-signed certificate on the Exchange 2010 server which hosts the client’s Access server role. This certificate can be anyone which a Certification Authority server in your organization issues or the one which a third party certification authority issues.
The following steps for resolving the error-
Step 1: The first step is to start Outlook.
Step 2: After starting Outlook in the Security Alert dialogue box click View Certificate.
Step 3: After clicking View Certificate in the View Certificate dialogue box click install certificate.
Step 4: After clicking install certificate in the Certificate Import Wizard follow these steps:
- On the following Certificate Store wizard page, click Place all certificates in the following store, and then click Browse.
the following Certificate Store dialog box, click Trusted Root Certification Authority and then click OK.
- In the following Certificate Store dialog box, click Trusted Root Certification Authority, and then click OK.
- Now on the certification store wizard page, click next.
- click Finish to complete the wizard.
- Click Yes as the following screen shot shows when you are prompted to confirm the installation of the certificate.
- After you are advised that the import was successful Click OK.
- To close the View Certificate dialog box Click OK.
- Click yes in the Security Alert dialog box to continue to start Outlook.
- Exit and restart Outlook.