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How to fix Hotmail error code 0X80072EFD?

How to fix Hotmail error code 0X80072EFD-step-1


The Hotmail is one of the Microsoft accounts and we are going to address the issues related to these accounts in Microsoft’s official desktop email client program “WINDOWS CLIENT MAIL” that is being a part of “WINDOWS ESSENTIALS” PACKAGE.

How to fix Hotmail error code 0X80072EFD-step-2

Problem descriptions:

If the user is using windows live mail for synchronizing the Microsoft account emails and is unable to do so and getting the error code as “0x80072efd”  the error can be a message box on the screen such as “UNABLE TO SEND OR RECEIVE MESSAGE FOR ACCOUNT”, “ERROR OCCURRED IN GETTING THE USER INFORMATION IN MSERV” etc.


  • The user may be using delta sync protocol to access the account.
  • The POP3 or IMAP protocols may be not edited or it has been disabled.


If the user is unable to sync Microsoft account emails in WLM program, he just needs to remove existing Microsoft account from Windows Live Mail program and then re-add it using IMAP or POP3 protocols.

Following steps will help you in adding Microsoft account using IMAP or POP3 protocols in Windows Live Mail program:

1.. Click on Accounts tab present in the Ribbon and then click on Email button.

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2.. It’ll launch add new email accounts wizard. Now provide required information such as your email account address, password, display name and then select “Manually configure server settings” option. Now click on Next button.

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3.. On next screen, select IMAP from “Server type” drop-down list and enter required incoming and outgoing server addresses and port numbers for your Outlook email account as given in the following article:

Following screenshot also shows the required information:

Don’t forget to type your correct email address in “Logon username” field.

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4.. Now click on Next button and it’ll add your email account successfully.

Once you add your Microsoft account using POP3 or IMAP protocol in Windows Live Mail program, it’ll start syncing account emails again without any problem.

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  • rahul singh

    I am using hotmail and had sync problems in my windows 10 mail app, why?

  • Phillips

    I am using hotmail and had sync problems in my windows 10 mail app.

  • Roman Miller

    I can access many accounts from Windows live mail but not Hotmail. This gives this error
    Unable to send or receive messages for the Hotmail account.
    Server Error: 0x80072EFD

  • Lewis Lawson

    Whenever I open the store, i get and error coded 0x80072efd, saying that ‘We weren’t able to connect to the store. Why?

  • Gaurav Singh

    Error Code 0x80072efd in Windows 8.1 Store. Whenever I open the store, i get and error coded 0x80072efd, saying that ‘We weren’t able to connect to the store.

  • Benett Mallinson

    I do not receive the error message, but I can not sync up with GMAIL. Thoughts on a solution?

  • ravi lodhi port no is fixed 993. because my outlook server port no 983 ? give a solution.