There are various reasons that you are unable receiving an email with attachments. It’s hard to discuss all of them, but this post will tell you possible reasons why you are not able to receive email attachments.
1. Not enough storage space-
A possible reason is your e-mail box is full of other e-mail messages and you don’t have enough storage space, it’s possible that the attachment being sent cannot be received. E-mail programs and e-mail service providers will cancel incoming e-mails automatically if your storage space is limited to receive only a few emails.
The user sending the e-mail should get an automatic response showing that your mailbox is full or overdone it’s allotted size if you do not have enough storage.
2. Attachment is too big-
It depends on your e-mail providers that they allow you to send and receive e-mails with large attachments. We recommend using an online service to store the file in a location that you or your intended recipient can retrieve the file if the file you want to send or receive is more than 20MB.
3. Attachment contains a virus-
You should scan the attachment which you are trying to receive or send for viruses. Many E-mail providers will reject the files to save their users from becoming infected, if the file is infected with a virus, Trojan, or other malware.
4. Problems with you installed antivirus-
Make sure that if you have an antivirus protection program installed on your computer, is not create the problem by not permanently disabling your antivirus.
5. E-mail provider does not allow attachments-
Some e-mail providers will not permit sent or received an e-mail with file attachments by their users for security purpose. Currently, maximum e-mail providers allow attachments in e-mails, but you may want to verify with your e-mail provider that attachments are acceptable with their e-mail service.
6. Attachment is not being added or sent correctly-
Sometimes it’s possible that the attachment is not being added properly to the e-mail.
7. Problem with e-mail client or web service-
If you are unable to receive any e-mail attachments then you must shut the entire program and restart your computer and see if the problem occurs or not. If you still can’t get any e-mail then the e-mail file must have been corrupted and you should re-install it. Other possible problem can be the server issue so you must check with it.