This error is a mobile as well as PC error in other words it is a windows error that occurs while trying to sign in to the Windows Messenger the user’s Gmail account. It may also occur if the user is trying to update the Windows on his PC. This error itself means:
The error will be shown on windows mobile as:
Error code: 80072EFD we’re having a problem connecting to outlook.office365.com
The above error occurs while the Windows user is using the Office 365 that is a frequently used application. They want this app to be in association with their email address to make possible to receive, edit and send office files easily. Users of Office 365 are constantly experiencing problem while synchronizing their Outlook account with this application. This error usually happens to those Windows Phone users who switched from other devices with same operating system or the devices with different operating systems
- Incorrect time and date settings on your PC
- Corrupt files, firewall settings
- An error in the Messenger Installation
- An enabled proxy server in Internet explorer or Messenger
- Incorrect internet settings.
- Unable to synchronize the Outlook account with this application.
Methods to Resolve this error
1. Initially, you should check the time and date settings on your PC by clicking on the time in the lower right-hand corner of your screen.
2. If the time and date settings are correct you can try to re-register the softpub.dll file which may have become corrupt, do this by:
- Clicking onStart on the main toolbar
- ChoosingRun from the menu.
- If you are running Windows Vista or Windows 7 you will use the Start Search box.
- Proceed to enterregsvr32 softpub.dll in the command prompt
- Press theEnter
- Try signing in to Windows Messenger again
1. Click on Internet Explorer to open the browser window
2. chooseTools from the main toolbar
3. Click onInternet Options
4. When the Internet Options window opens choose Connections
5. Click on Local Area Network Settings
6. Remove the check mark from Use a proxy server for your LAN
7. Check to ensure that there is a check mark in the box next to Automatically Detect Settings
8. click OK
9. Try to sign in to Windows Messenger
Try to troubleshoot the issue by disabling the third party firewall you may be using. If you are using Windows firewall you can disable it temporarily by:
1. Clicking on Start on the main toolbar
2. Choose Run from the menu
3. When the command prompt appears enter cpl
4. Press the Enter
5. When the new window opens chooseGeneral and check to ensure that the radio button next to Off is selected
6. Click on OK
7. Try to sign in to Windows Messenger again and remember to enable the firewall again so your PC is not vulnerable
Make sure that the system is connected to the Internet on the device the user wish to update with; this is the main cause of this issue.